Strengthen Resilience with Emotional Intelligence @ Workplace – Level 1
Emotional intelligence is a key skill for building resilience and thriving in the workplace. You will learn how to manage stress, navigate challenges, and build positive relationships with colleagues and clients.
Adapt for Success at the Workplace
Download PDF Outline ————————————- COURSE OVERVIEW This course targeted at all sectors and at employees in the Operations arena conducting daily implementation and services of the Company. With automation and digitalization driving changes in an exponential manner and an environment heightened by the pandemic, tremendous changes have and are taking place in the way we […]
WSQ Problem Identification and Solutioning Techniques
Download PDF Outline ————————————- Course Overview This 2-day course (16 hours) is targeted at all sectors and at employees in the Operations arena conducting daily implementation and services of the Company. Many businesses had found it difficult to continue, and for those who have, they had to pivot and transform their business models or processes […]
WSQ Communicate Effectively at the Workplace
Download PDF Outline ————————————- Course Synopsis In a communication process, we encourage open communication by informing and sharing information with one another. Effective communication promotes trust and engagement, encourages productivity and reduces stress and anxiety for all. Relationships are strengthened and the workplace becomes a hive for harmonious working. Hence it is important to equip […]
WSQ Engage Service Excellence
Download PDF Outline ————————————- WSQ ENGAGE SERVICE EXCELLENCE (formally known as Provide Go-the-Extra-Mile Service and Project a Positive and Professional Image) Course Overview Unit 1: Provide Go-the-Extra-Mile Service This unit covers knowledge and application skills in equipping service staff with the mindset to go the extra mile in providing excellent service. It involves demonstrating the […]
WSQ Service Innovation
Download PDF Outline ————————————- (formally known as Engage in Service Innovation Initiatives) Course Overview This module covers knowledge and application skills in understanding the importance of service innovation and the methods and opportunities that are available for a service staff to generate ideas that contribute to service innovation. Course Objectives On completion of […]
WSQ Achieve Service Vision
Download PDF Outline ————————————- (formerly known as Demonstrate the Service Vision) Course Overview This unit covers knowledge and application skills in demonstrating the organisation’s service vision, and recognising the role that one plays in contributing to the service vision. Course Objectives At the end of the training, the learner should be able to: 1. […]
WSQ Work in a Team.
Download PDF Outline ————————————- Learning Outcome At the end of the programme, participants will be able to: Apply effective communication techniques to maintain open communication, resolve issues and concerns, and provide support to team members to achieve individual and team goals while taking into consideration diversity issues. Course Outline Define and align team goals with […]
Business Communication via Email & Letters
Download PDF Outline ————————————- COURSE OVERVIEW & OBJECTIVE How To Connect Your Readers With The Right Messages Communication is an important aspect of a business organisation and it deserves proper handling; for that reason, it is important to understand how people relate and talk to one another. Most business communication is of a non-verbal type […]
Telephone Etiquette and Techniques
Download PDF Outline ————————————- Course Overview & Objective Love the phone or hate it, it is becoming clear that it is the way to do business and it is here to stay. As the telephone is widely used in business, it is important that we excel in areas of telephone communication. Being able to […]
