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(formerly known as Demonstrate the Service Vision)
Course Overview
This unit covers knowledge and application skills in demonstrating the organisation’s service vision, and recognising the role that one plays in contributing to the service vision.
Course Objectives
At the end of the training, the learner should be able to:
1. Recognise the role one plays in contributing to the organisation’s vision, mission and values
2. Demonstrate service delivery in accordance with the organisation’s vision, mission and values
3. Monitor own performance to ensure consistency with the organisation’s vision, mission and values
Course Outline
The learner should be equipped with the following knowledge:
1. Organisation’s vision, mission, and values (Knowledge)
2. Methods to demonstrate service delivery in line with the organisation’s vision, mission and values (Application)
3. Methods to monitor own performance (Application)
Target Audience
The target audience includes:
- Customer-facing staff
- Customer Service Representatives
- Call Centre Officers
- Store Advisors
- Service Crew
WSQ Achieve Service Vision
Company-Sponsored
| Funding Type | Full Fee | GST | Funding Amount | Nett Fee Payable (Incl. GST) |
|---|---|---|---|---|
| Funding TypeSME | Full Fee$200 | GST$14 | Funding Amount($140) | Nett Fee Payable$74 |
| Funding TypeNon-SME | Full Fee$200 | GST$14 | Funding Amount($100) | Nett Fee Payable$114 |
| Funding TypeNon-SME (MCES) | Full Fee$200 | GST$14 | Funding Amount($140) | Nett Fee Payable$74 |
- SME: Singapore registered companies with (i) at least 30% local sharing AND (ii) Group annual sales less than $100 million OR Group employment size less than 200
- Non-SME (MCES): Employee is Singaporean aged 40 years and above
Course Fee Funding SME: 70% of course fee Non-SME: 50% of course fee Non-SME(MCES): 70% of course fee Eligible for Absentee Payroll Funding $4.50 per training hour capped at $100,000 per enterprise per calendar year
Self-Sponsored
| Funding Type | Full Fee | GST | Funding Amount | Nett Fee Payable (Incl. GST) |
|---|---|---|---|---|
| Funding TypeMCES | Full Fee$200 | GST$14 | Funding Amount($140) | Nett Fee Payable (Incl. GST)$74 |
| Funding TypeNormal | Full Fee$200 | GST$14 | Funding Amount($100) | Nett Fee Payable (Incl. GST)$114 |
- MCES: Singaporean aged 40 years and above
- Normal: Singaporean / PR aged 21 years and above
Course Fee Funding MCES: 70% of course fee Normal: 50% of course fee Eligible for SkillsFuture Credit