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WSQ Achieve Service Vision

Download PDF Outline

Download PDF Outline

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(formerly known as Demonstrate the Service Vision)

Course Overview

This unit covers knowledge and application skills in demonstrating the organisation’s service vision, and recognising the role that one plays in contributing to the service vision.

 

Course Objectives

At the end of the training, the learner should be able to:
1. Recognise the role one plays in contributing to the organisation’s vision, mission and values
2. Demonstrate service delivery in accordance with the organisation’s vision, mission and values
3. Monitor own performance to ensure consistency with the organisation’s vision, mission and values

 

Course Outline

The learner should be equipped with the following knowledge:
1. Organisation’s vision, mission, and values (Knowledge)
2. Methods to demonstrate service delivery in line with the organisation’s vision, mission and values (Application)
3. Methods to monitor own performance (Application)

 

Target Audience

The target audience includes:

  • Customer-facing staff
  • Customer Service Representatives
  • Call Centre Officers
  • Store Advisors
  • Service Crew

WSQ Achieve Service Vision

Company-Sponsored 

Funding Type Full Fee GST Funding Amount Nett Fee Payable (Incl. GST)
Funding TypeSME Full Fee$200 GST$14 Funding Amount($140) Nett Fee Payable$74
Funding TypeNon-SME Full Fee$200 GST$14 Funding Amount($100) Nett Fee Payable$114
Funding TypeNon-SME (MCES) Full Fee$200 GST$14 Funding Amount($140) Nett Fee Payable$74
  • SME: Singapore registered companies with (i) at least 30% local sharing AND (ii) Group annual sales less than $100 million OR Group employment size less than 200
  • Non-SME (MCES): Employee is Singaporean aged 40 years and above 
Course Fee Funding 
SME: 70% of course fee 
Non-SME: 50% of course fee 
Non-SME(MCES): 70% of course fee 

Eligible for Absentee Payroll Funding  
$4.50 per training hour capped at $100,000 per enterprise per calendar year

Self-Sponsored

Funding Type Full Fee GST Funding Amount Nett Fee Payable (Incl. GST)
Funding TypeMCES Full Fee$200 GST$14 Funding Amount($140) Nett Fee Payable (Incl. GST)$74
Funding TypeNormal Full Fee$200 GST$14 Funding Amount($100) Nett Fee Payable (Incl. GST)$114
  • MCES: Singaporean aged 40 years and above
  • Normal: Singaporean / PR aged 21 years and above
Course Fee Funding 
MCES: 70% of course fee 
Normal: 50% of course fee 

Eligible for SkillsFuture Credit 
Course Duration
8
Course Reference Number
TGS-2019504422
Funding Validity Period
02 Jan 2020 to 25 Aug 2023
Mode of Training
Classroom