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WSQ Apply Emotional Competence to Manage Self and Team

Download PDF Outline

Download PDF Outline

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WHO SHOULD ATTEND

This course is suitable for supervisors, individuals and all who need to apply Emotional Intelligence to promote a positive emotional climate at the workplace.

LEARNING OUTCOME

At the end of the programme, participants will be able to:
Understand and apply self awareness techniques and model Emotional Intelligence principles to facilitate understanding and management of self and others in a team and to cultivate a positive emotional climate at the workplace.

COURSE OUTLINE

  • Recognise own emotional states, the causes of those emotional states and its effects on own and team’s performance and interpersonal relationships at the workplace
  • Conduct self-reflection and gather feedback from team members to identify personal strengths and weaknesses for development of own Emotional Intelligence
  • Model behaviours that demonstrate application of Emotional Intelligence
  • Assess emotional states of team members and respond appropriately to emotional cues, taking into consideration the different cultures and background of team members
  • Demonstrate flexibility and adaptability in dealing with team members and making decisions, taking their emotions into account
  • Provide opportunities for team members to express their thoughts and feelings and assist them in understanding the effects of their behaviour and emotions on others at the workplace
  • Encourage team members to develop their own Emotional Intelligence to build positive relationships among one another to achieve team goals
  • Promote a positive emotional climate at the workplace

METHODOLOGY

Hands-on exercises, group discussions & presentation, case studies, facilitation & sharing.

Full Fee GST Nett Fee after Funding (Incl. GST)
SME/MCES Non-SME/Normal
$420
$29.40
$71.40
$177.40

MCES: Singaporean age 40 and above

Normal: Singaporean/PR age 21 and above

 

SME: Singapore registered companies with

(i) at least 30% local sharing AND

(ii) group annual sales less than or equal to $100 million OR group employment size less than or equal to 200 people

Course Duration
16
Course Reference Number
TGS-2012500656
Funding Validity Period
01 Jan 2019 To 10 Feb 2021
Mode of Training
Synchronous e-Learning