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Course Synopsis
In a communication process, we encourage open communication by informing and sharing information with one another. Effective communication promotes trust and engagement, encourages productivity and reduces stress and anxiety for all. Relationships are strengthened and the workplace becomes a hive for harmonious working.
Hence it is important to equip our staff with the skills and abilities to communicate successfully to higher performance. This 16-hours Level 1 course will provide learners with the necessary competencies to be effective communicator.
Course Objectives
By the end of this course, learners will be able to:
- Use effective communication techniques to interpret, clarify, analyse and respond to information received,
- Recognise workplace conflict and
- Use effective negotiation skills to resolve conflicts for a win-win outcome, taking into consideration social and cultural differences
Target Audience
The audience is all operational and frontline staff working in any industry across all sectors.
Instructional Method
Lectures, Group Discussion, Role Plays, Case study and Activities
Course Content
1) Meaningful Communications at Work
- Effective Listening skills using Active listening and body language skills
- Effective Speaking skills using the right choice of words, tonality and clarity
- Strategies for communicating in a courteous and respectful manner
2) Removing Barriers to Communication
- Types of Barriers: Internal vs External
- Diversity in communication in terms of socio-cultural backgrounds
- Cross cultural communication in a team
3) What to do in a Conflict situation?
- What is conflict? Why it happens?
- Signs of Conflict and Causes of Conflict
- Common types of conflict at the workplace
4) Resolve conflict through Negotiation
- What is negotiation in conflict management?
- 5 ways to resolve conflicts
- Follow-up administration of conflict outcomes
- Strengthening relationships as a result of an amicable outcome
WSQ Communicate Effectively at the Workplace
Company-Sponsored
| Funding Type | Full Fee | GST | Funding Amount | Nett Fee Payable (Incl. GST) |
|---|---|---|---|---|
| Funding TypeSME | Full Fee$420 | GST$33.60 | Funding Amount($294) | Nett Fee Payable$159.60 |
| Funding TypeNon-SME | Full Fee$420 | GST$33.60 | Funding Amount($210) | Nett Fee Payable$243.60 |
| Funding TypeNon-SME (MCES) | Full Fee$420 | GST$33.60 | Funding Amount($294) | Nett Fee Payable$159.60 |
- SME:
- (i) Company registered or incorporated in Singapore
- (ii) Employment size of not more than 200 or with annual sales turnover of not more than $100million
- Non-SME (MCES): Employee is Singaporean aged 40 years and above
Course Fee Funding SME: 70% of course fee Non-SME: 50% of course fee Non-SME(MCES): 70% of course fee Eligible for Absentee Payroll Funding $4.50 per training hour capped at $100,000 per enterprise per calendar year
Self-Sponsored
| Funding Type | Full Fee | GST | Funding Amount | Nett Fee Payable (Incl. GST) |
|---|---|---|---|---|
| Funding TypeMCES | Full Fee$420 | GST$33.60 | Funding Amount($294) | Nett Fee Payable (Incl. GST)$159.60 |
| Funding TypeNormal | Full Fee$420 | GST$33.60 | Funding Amount($210) | Nett Fee Payable (Incl. GST)$243.60 |
- Normal: Singaporean / PR aged 21 years and above
Course Fee Funding MCES: 70% of course fee Normal: 50% of course fee Eligible for SkillsFuture Credit