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WSQ Communicate Effectively at the Workplace

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Download PDF Outline

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Course Synopsis 

In a communication process, we encourage open communication by informing and sharing information with one another. Effective communication promotes trust and engagement, encourages productivity and reduces stress and anxiety for all. Relationships are strengthened and the workplace becomes a hive for harmonious working.

Hence it is important to equip our staff with the skills and abilities to communicate successfully to higher performance. This 16-hours Level 1 course will provide learners with the necessary competencies to be effective communicator.

Course Objectives

By the end of this course, learners will be able to:

  • Use effective communication techniques to interpret, clarify, analyse and respond to information received,
  • Recognise workplace conflict and
  • Use effective negotiation skills to resolve conflicts for a win-win outcome, taking into consideration social and cultural differences

Target Audience

The audience is all operational and frontline staff working in any industry across all sectors.

Instructional Method

Lectures, Group Discussion, Role Plays, Case study and Activities

Course Content

1)    Meaningful Communications at Work

  • Effective Listening skills using Active listening and body language skills
  • Effective Speaking skills using the right choice of words, tonality and clarity
  • Strategies for communicating in a courteous and respectful manner

2)    Removing Barriers to Communication

  • Types of Barriers: Internal vs External
  • Diversity in communication in terms of socio-cultural backgrounds
  • Cross cultural communication in a team

3)    What to do in a Conflict situation?

  • What is conflict? Why it happens?
  • Signs of Conflict and Causes of Conflict
  • Common types of conflict at the workplace

4)    Resolve conflict through Negotiation

  • What is negotiation in conflict management?
  • 5 ways to resolve conflicts
  • Follow-up administration of conflict outcomes
  • Strengthening relationships as a result of an amicable outcome

WSQ Communicate Effectively at the Workplace

Company-Sponsored 

Funding Type Full Fee GST Funding Amount Nett Fee Payable (Incl. GST)
Funding TypeSME Full Fee$420 GST$33.60 Funding Amount($294) Nett Fee Payable$159.60
Funding TypeNon-SME Full Fee$420 GST$33.60 Funding Amount($210) Nett Fee Payable$243.60
Funding TypeNon-SME (MCES) Full Fee$420 GST$33.60 Funding Amount($294) Nett Fee Payable$159.60
  • SME: 
    • (i) Company registered or incorporated in Singapore
    • (ii) Employment size of not more than 200 or with annual sales turnover of not more than $100million
  • Non-SME (MCES): Employee is Singaporean aged 40 years and above 
Course Fee Funding 
SME: 70% of course fee 
Non-SME: 50% of course fee 
Non-SME(MCES): 70% of course fee 

Eligible for Absentee Payroll Funding  
$4.50 per training hour capped at $100,000 per enterprise per calendar year

Self-Sponsored 

Funding Type Full Fee GST Funding Amount Nett Fee Payable (Incl. GST)
Funding TypeMCES Full Fee$420 GST$33.60 Funding Amount($294) Nett Fee Payable (Incl. GST)$159.60
Funding TypeNormal Full Fee$420 GST$33.60 Funding Amount($210) Nett Fee Payable (Incl. GST)$243.60
  • Normal: Singaporean / PR aged 21 years and above
Course Fee Funding 
MCES: 70% of course fee 
Normal: 50% of course fee 

Eligible for SkillsFuture Credit 
Course Duration
16
Course Reference Number
TGS-2022014000
Funding Validity Period
Funding till 31 Dec 2022
Mode of Training
Classroom