UEN No.: 198802365N
Course Reference Number
Funding Validity Period
Mode of Training
This module covers knowledge and application skills to build customer confidence in the organization and to develop customer relationships that build customer loyalty. It also involves the know-how of handling service opportunities and escalated service challenges.
The job role(s)/occupations that this module would be relevant to may include:
Download the PDF below for a summary of the course outline.
Course Fee Funding:SME: 70% of course feeNon-SME: 50% of course feeNon-SME(MCES): 70% of course fee
$4.50 per training hour capped at $100,000 per enterprise per calendar year
Course Fee Funding:MCES: 70% of course feeNormal: 50% of course fee
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