fbpx WSQ Facilitate Effective Communication and Engagement at the Workplace | Eagle Infotech Consultants Skip to main content

WSQ Facilitate Effective Communication and Engagement at the Workplace

Course Duration
Course Reference Number
Funding Validity Period
01 Jan 2019 To 03 Jun 2021
Mode of Training

Learning Outcome

At the end of the programme, participants will be able to:

  • Promote effective communication within the team
  • Use appropriate communication, conflict resolution and negotiation skills to build rapport and relationship with colleagues, stakeholders and customers, as well as,
  • Resolve conflicts through negotiation while taking diversity issues into consideration.

Course Outline

  • Communicate organisational communication policies and procedures to staff and monitor their compliance
  • Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures
  • Promote effective communication among staff taking into account diversity issues
  • Use appropriate communication techniques and tools to suit different communication styles of people in formal and informal settings
  • Assess conflict situation and develop appropriate conflict resolution strategies
  • Resolve conflict using appropriate conflict resolution strategies, approaches and techniques


Hands-on exercises, group discussions & presentation, case studies, facilitation & sharing.

Who Should Attend

This programme is targeted at front-line workers, staff in supervising roles or individuals in professional/talent positions with supervisory responsibilities and the self-employed who have to:

  • Work with others on a daily basis
  • Join a task force at short notice to handle specific tasks within the enterprise
  • Take responsibility for specific workplace resources usually related to an organisational sub-set of functions
  • Exhibits personal mastery to stay resilient and adaptive in trying times while keeping relevant and aligned with organisational goals.
Full Fee GST Nett Fee after Funding (Incl. GST)

MCES: Singaporean age 40 and above

Normal: Singaporean/PR age 21 and above

WTS: Singaporean age 35 and above and earning $2,000 or below per month


SME: Singapore registered companies with

(i) at least 30% local sharing AND

(ii) group annual sales less than or equal to $100 million OR group employment size less than or equal to 200 people