Learning Outcome

At the end of the programme, participants will be able to:

• Promote effective communication within the team
• Use appropriate communication, conflict resolution and negotiation skills to build rapport and relationship with colleagues, stakeholders and customers, as well as,
• Resolve conflicts through negotiation while taking diversity issues into consideration.

Course Outline

• Communicate organisational communication policies and procedures to staff and monitor their compliance
• Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures
• Promote effective communication among staff taking into account diversity issues
• Use appropriate communication techniques and tools to suit different communication styles of people in formal and informal settings
• Assess conflict situation and develop appropriate conflict resolution strategies
• Resolve conflict using appropriate conflict resolution strategies, approaches and techniques

Methodology

Hands-on exercises, group discussions & presentation, case studies, facilitation & sharing.

Who Should Attend

This programme is targeted at front-line workers, staff in supervising roles or individuals in professional/talent positions with supervisory responsibilities and the self-employed who have to:

• Work with others on a daily basis
• Join a task force at short notice to handle specific tasks within the enterprise
• Take responsibility for specific workplace resources usually related to an organisational sub-set of functions
• Exhibits personal mastery to stay resilient and adaptive in trying times while keeping relevant and aligned with organisational goals.