Download PDF Outline
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Learning Outcome
At the end of the programme, participants will be able to:
- Promote effective communication within the team
- Use appropriate communication, conflict resolution and negotiation skills to build rapport and relationship with colleagues, stakeholders and customers, as well as,
- Resolve conflicts through negotiation while taking diversity issues into consideration.
Course Outline
- Communicate organisational communication policies and procedures to staff and monitor their compliance
- Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures
- Promote effective communication among staff taking into account diversity issues
- Use appropriate communication techniques and tools to suit different communication styles of people in formal and informal settings
- Assess conflict situation and develop appropriate conflict resolution strategies
- Resolve conflict using appropriate conflict resolution strategies, approaches and techniques
Methodology
Hands-on exercises, group discussions & presentation, case studies, facilitation & sharing.
Who Should Attend
This programme is targeted at front-line workers, staff in supervising roles or individuals in professional/talent positions with supervisory responsibilities and the self-employed who have to:
- Work with others on a daily basis
- Join a task force at short notice to handle specific tasks within the enterprise
- Take responsibility for specific workplace resources usually related to an organisational sub-set of functions
- Exhibits personal mastery to stay resilient and adaptive in trying times while keeping relevant and aligned with organisational goals.
Register for A Course:
Select a date below
WSQ Facilitate Effective Communication and Engagement at the Workplace
Company-Sponsored
| Funding Type | Full Fee | GST | Funding Amount | Nett Fee Payable (Incl. GST) |
|---|---|---|---|---|
| Funding TypeSME | Full Fee$420 | GST$33.60 | Funding Amount($294) | Nett Fee Payable$159.60 |
| Funding TypeNon-SME | Full Fee$420 | GST$33.60 | Funding Amount($210) | Nett Fee Payable$243.60 |
| Funding TypeNon-SME (MCES) | Full Fee$420 | GST$33.60 | Funding Amount($294) | Nett Fee Payable$159.60 |
- SME:
- (i) Company registered or incorporated in Singapore
- (ii) Employment size of not more than 200 or with annual sales turnover of not more than $100million
- Non-SME (MCES): Employee is Singaporean aged 40 years and above
Course Fee Funding SME: 70% of course fee Non-SME: 50% of course fee Non-SME(MCES): 70% of course fee Eligible for Absentee Payroll Funding $4.50 per training hour capped at $100,000 per enterprise per calendar year
Self-Sponsored
| Funding Type | Full Fee | GST | Funding Amount | Nett Fee Payable (Incl. GST) |
|---|---|---|---|---|
| Funding TypeMCES | Full Fee$420 | GST$33.60 | Funding Amount($294) | Nett Fee Payable (Incl. GST)$159.60 |
| Funding TypeNormal | Full Fee$420 | GST$33.60 | Funding Amount($210) | Nett Fee Payable (Incl. GST)$243.60 |
- MCES: Singaporean aged 40 years and above
- Normal: Singaporean / PR aged 21 years and above
Course Fee Funding MCES: 70% of course fee Normal: 50% of course fee Eligible for SkillsFuture Credit
Course Duration
16
Course Reference Number
TGS-2011500444
Funding Validity Period
17-04-2020 to 03-06-2025
Mode of Training
Classroom