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WSQ Facilitate Effective Communication and Engagement at the Workplace

Download PDF Outline

Download PDF Outline

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Learning Outcome

At the end of the programme, participants will be able to:

  • Promote effective communication within the team
  • Use appropriate communication, conflict resolution and negotiation skills to build rapport and relationship with colleagues, stakeholders and customers, as well as,
  • Resolve conflicts through negotiation while taking diversity issues into consideration.

Course Outline

  • Communicate organisational communication policies and procedures to staff and monitor their compliance
  • Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures
  • Promote effective communication among staff taking into account diversity issues
  • Use appropriate communication techniques and tools to suit different communication styles of people in formal and informal settings
  • Assess conflict situation and develop appropriate conflict resolution strategies
  • Resolve conflict using appropriate conflict resolution strategies, approaches and techniques

Methodology

Hands-on exercises, group discussions & presentation, case studies, facilitation & sharing.

Who Should Attend

This programme is targeted at front-line workers, staff in supervising roles or individuals in professional/talent positions with supervisory responsibilities and the self-employed who have to:

  • Work with others on a daily basis
  • Join a task force at short notice to handle specific tasks within the enterprise
  • Take responsibility for specific workplace resources usually related to an organisational sub-set of functions
  • Exhibits personal mastery to stay resilient and adaptive in trying times while keeping relevant and aligned with organisational goals.

Register for A Course:
 

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WSQ Facilitate Effective Communication and Engagement at the Workplace

Company-Sponsored 

Funding Type Full Fee GST Funding Amount Nett Fee Payable (Incl. GST)
Funding TypeSME Full Fee$420 GST$33.60 Funding Amount($294) Nett Fee Payable$159.60
Funding TypeNon-SME Full Fee$420 GST$33.60 Funding Amount($210) Nett Fee Payable$243.60
Funding TypeNon-SME (MCES) Full Fee$420 GST$33.60 Funding Amount($294) Nett Fee Payable$159.60
  • SME: 
    • (i) Company registered or incorporated in Singapore
    • (ii) Employment size of not more than 200 or with annual sales turnover of not more than $100million
  • Non-SME (MCES): Employee is Singaporean aged 40 years and above 
Course Fee Funding 
SME: 70% of course fee 
Non-SME: 50% of course fee 
Non-SME(MCES): 70% of course fee 

Eligible for Absentee Payroll Funding  
$4.50 per training hour capped at $100,000 per enterprise per calendar year

Self-Sponsored 

Funding Type Full Fee GST Funding Amount Nett Fee Payable (Incl. GST)
Funding TypeMCES Full Fee$420 GST$33.60 Funding Amount($294) Nett Fee Payable (Incl. GST)$159.60
Funding TypeNormal Full Fee$420 GST$33.60 Funding Amount($210) Nett Fee Payable (Incl. GST)$243.60
  • MCES: Singaporean aged 40 years and above
  • Normal: Singaporean / PR aged 21 years and above
Course Fee Funding 
MCES: 70% of course fee 
Normal: 50% of course fee 

Eligible for SkillsFuture Credit 
Course Duration
16
Course Reference Number
TGS-2011500444
Funding Validity Period
17-04-2020 to 03-06-2025
Mode of Training
Classroom