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WSQ Facilitate Effective Communication and Engagement at the Workplace

Course Duration
16
Course Reference Number
CRS-Q-0020177-ES
Funding Validity Period
01 Jan 2019 To 03 Jun 2021
Mode of Training
Classroom

Learning Outcome

At the end of the programme, participants will be able to:

  • Promote effective communication within the team
  • Use appropriate communication, conflict resolution and negotiation skills to build rapport and relationship with colleagues, stakeholders and customers, as well as,
  • Resolve conflicts through negotiation while taking diversity issues into consideration.

Course Outline

  • Communicate organisational communication policies and procedures to staff and monitor their compliance
  • Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures
  • Promote effective communication among staff taking into account diversity issues
  • Use appropriate communication techniques and tools to suit different communication styles of people in formal and informal settings
  • Assess conflict situation and develop appropriate conflict resolution strategies
  • Resolve conflict using appropriate conflict resolution strategies, approaches and techniques

Methodology

Hands-on exercises, group discussions & presentation, case studies, facilitation & sharing.

Who Should Attend

This programme is targeted at front-line workers, staff in supervising roles or individuals in professional/talent positions with supervisory responsibilities and the self-employed who have to:

  • Work with others on a daily basis
  • Join a task force at short notice to handle specific tasks within the enterprise
  • Take responsibility for specific workplace resources usually related to an organisational sub-set of functions
  • Exhibits personal mastery to stay resilient and adaptive in trying times while keeping relevant and aligned with organisational goals.
Full Fee GST Nett Fee after Funding (Incl. GST)
SME/MCES Non-SME/Normal WTS
$420
$29.40
$71.40
$177.40
$50.40

MCES: Singaporean age 40 and above

Normal: Singaporean/PR age 21 and above

WTS: Singaporean age 35 and above and earning $2,000 or below per month

 

SME: Singapore registered companies with

(i) at least 30% local sharing AND

(ii) group annual sales less than or equal to $100 million OR group employment size less than or equal to 200 people