Course Objective

At the end of the programme, participants will be able to:

• Facilitate work team activities and improve team performance by promoting ownership and commitment among team members to work goals and targets set,
• Maintaining positive relationships among team members with diverse backgrounds and
• Providing support and opportunities for individual and team contributions.

Course Outline

• Provide and clarify with team members on work-related information using appropriate communication techniques.
• Involve team members in the planning of work activities to promote ownership and commitment to work plan.
• Delegate duties and responsibilities taking into consideration the competencies of individual team members.
• Communicate thoughts and feelings to justify a position and responsibilities assigned to team members or to persuade and influence them.
• Communicate to team members the importance and interdependence of each’s role and promote the benefits of diversity within the team.
• Communicate and agree on individual and team goals and targets to be achieved.
• Provide opportunities for team members to contribute ideas and skills and maintain positive relationships amongst them.
• Provide resources, assistance and support needed by team members to complete projects or work activities.
• Analyse project control reports and performance assessment results to ascertain team performance and provide feedback and criticism to team members using appropriate communication techniques.
• Communicate team performance and related issues of concern to management and provide recommendations to address them.

Methodology

Hands-on exercises, group discussions & presentation, case studies, facilitation & sharing.

Who Should Attend

This programme is targeted at front-line workers, staff in supervising roles or individuals in professional/talent positions with supervisory responsibilities and the self-employed who have to:

• Work with others on a daily basis
• Work in a project team
• Take responsibility for specific workplace resources
• Join a task force at short notice to handle specific tasks within the enterprise