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WSQ Facilitate Effective Work Teams

Download PDF Outline

Download PDF Outline


Course Objective

At the end of the programme, participants will be able to:

  • Facilitate work team activities and improve team performance by promoting ownership and commitment among team members to work goals and targets set,
  • Maintaining positive relationships among team members with diverse backgrounds and
  • Providing support and opportunities for individual and team contributions.

Course Outline

  • Provide and clarify with team members on work-related information using appropriate communication techniques.
  • Involve team members in the planning of work activities to promote ownership and commitment to work plan.
  • Delegate duties and responsibilities taking into consideration the competencies of individual team members.
  • Communicate thoughts and feelings to justify a position and responsibilities assigned to team members or to persuade and influence them.
  • Communicate to team members the importance and interdependence of each’s role and promote the benefits of diversity within the team.
  • Communicate and agree on individual and team goals and targets to be achieved.
  • Provide opportunities for team members to contribute ideas and skills and maintain positive relationships amongst them.
  • Provide resources, assistance and support needed by team members to complete projects or work activities.
  • Analyse project control reports and performance assessment results to ascertain team performance and provide feedback and criticism to team members using appropriate communication techniques.
  • Communicate team performance and related issues of concern to management and provide recommendations to address them.


Hands-on exercises, group discussions & presentation, case studies, facilitation & sharing.

Who Should Attend

This programme is targeted at front-line workers, staff in supervising roles or individuals in professional/talent positions with supervisory responsibilities and the self-employed who have to:

  • Work with others on a daily basis
  • Work in a project team
  • Take responsibility for specific workplace resources
  • Join a task force at short notice to handle specific tasks within the enterprise
Full Fee GST Nett Fee after Funding (Incl. GST)

MCES: Singaporean age 40 and above

Normal: Singaporean/PR age 21 and above


SME: Singapore registered companies with

(i) at least 30% local sharing AND

(ii) group annual sales less than or equal to $100 million OR group employment size less than or equal to 200 people

Course Duration
Course Reference Number
Funding Validity Period
From 20 Apr 2020 To 01 Dec 2021
Mode of Training
Synchronous e-learning