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WSQ Problem Identification and Solutioning Techniques

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Download PDF Outline

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Course Overview

This 2-day course (16 hours) is targeted at all sectors and at employees in the Operations arena conducting daily implementation and services of the Company.

Many businesses had found it difficult to continue, and for those who have, they had to pivot and transform their business models or processes to adapt to the new normal. This had led to accelerated changes and demand for efficiency improvement across the organizations.

One critical success factor is for all levels of employees, both leaders and rank and file workers, to be equipped with the mindset and skillsets needed to recognize and review workplace problems in a structured manner, utilizing a framework that supports the articulations and review of issues, identification of root causes and thereafter be able to develop and select the appropriate solutions.

Thus, there is a great need for the much sought-after ability to identify problems and focus on solutioning techniques

 

Course Objectives

On completion of the course, learners will be able to:

  • Recognise impact of problems on job responsibilities
  • Identify sources of problems
  • Apply communications skills to provide context regarding the problem solving approach
  • Apply a solution generating framework to generate solutions
  • Evaluate solutions to solve problems

 

Target Audience

  • Working adults from all sectors who are involve in the daily operations of the company. This course is designed for those who have completed lower secondary education, able to speak and write English at WPL Level 3 & above.
  • No working experience is required, and new joiners are welcome

 

Methodology

Lectures and discussion, videos and activities designed to bring out skills practice 

 

Course Content

Identify sources and impact of problems on job responsibilities

  • Symptoms of Potential Problems
  • Sources of Problems
  • Root Cause Analysis
  • Identify Impact of a Problem

Frame the problem-solving approach

  • Modes of Communication for Problem-Solving
  • Corrective Actions
  • Reflective Mechanisms for Problem-Solving Process

Generate & evaluate ideas

  • Generate Alternative Solutions
  • Evaluating and Selecting Solutions
  • Strengths and Limitations
  • Constraints of a Solution
  • Areas of Impact
  • Implementation of An Action Plan

Register for A Course:
 

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WSQ Problem Identification and Solutioning Techniques

Company-Sponsored 

Funding Type Full Fee GST Funding Amount Nett Fee Payable (Incl. GST)
Funding TypeSME Full Fee$420 GST$33.60 Funding Amount($294) Nett Fee Payable$159.60
Funding TypeNon-SME Full Fee$420 GST$33.60 Funding Amount($210) Nett Fee Payable$243.60
Funding TypeNon-SME (MCES) Full Fee$420 GST$33.60 Funding Amount($294) Nett Fee Payable$159.60
  • SME: 
    • (i) Company registered or incorporated in Singapore
    • (ii) Employment size of not more than 200 or with annual sales turnover of not more than $100million
  • Non-SME (MCES): Employee is Singaporean aged 40 years and above 
Course Fee Funding 
SME: 70% of course fee 
Non-SME: 50% of course fee 
Non-SME(MCES): 70% of course fee 

Eligible for Absentee Payroll Funding  
$4.50 per training hour capped at $100,000 per enterprise per calendar year

Self-Sponsored 

Funding Type Full Fee GST Funding Amount Nett Fee Payable (Incl. GST)
Funding TypeMCES Full Fee$420 GST$33.60 Funding Amount($294) Nett Fee Payable (Incl. GST)$159.60
Funding TypeNormal Full Fee$420 GST$33.60 Funding Amount($210) Nett Fee Payable (Incl. GST)$243.60
  • MCES: Singaporean aged 40 years and above
  • Normal: Singaporean / PR aged 21 years and above
Course Fee Funding 
MCES: 70% of course fee 
Normal: 50% of course fee 

Eligible for SkillsFuture Credit 
Course Duration
16
Course Reference Number
TGS-2022013934
Funding Validity Period
Till 30-05-2024
Mode of Training
Classroom