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Course Overview
This 2-day course (16 hours) is targeted at all sectors and at employees in the Operations arena conducting daily implementation and services of the Company.
Many businesses had found it difficult to continue, and for those who have, they had to pivot and transform their business models or processes to adapt to the new normal. This had led to accelerated changes and demand for efficiency improvement across the organizations.
One critical success factor is for all levels of employees, both leaders and rank and file workers, to be equipped with the mindset and skillsets needed to recognize and review workplace problems in a structured manner, utilizing a framework that supports the articulations and review of issues, identification of root causes and thereafter be able to develop and select the appropriate solutions.
Thus, there is a great need for the much sought-after ability to identify problems and focus on solutioning techniques
Course Objectives
On completion of the course, learners will be able to:
- Recognise impact of problems on job responsibilities
- Identify sources of problems
- Apply communications skills to provide context regarding the problem solving approach
- Apply a solution generating framework to generate solutions
- Evaluate solutions to solve problems
Target Audience
- Working adults from all sectors who are involve in the daily operations of the company. This course is designed for those who have completed lower secondary education, able to speak and write English at WPL Level 3 & above.
- No working experience is required, and new joiners are welcome
Methodology
Lectures and discussion, videos and activities designed to bring out skills practice
Course Content
Identify sources and impact of problems on job responsibilities
- Symptoms of Potential Problems
- Sources of Problems
- Root Cause Analysis
- Identify Impact of a Problem
Frame the problem-solving approach
- Modes of Communication for Problem-Solving
- Corrective Actions
- Reflective Mechanisms for Problem-Solving Process
Generate & evaluate ideas
- Generate Alternative Solutions
- Evaluating and Selecting Solutions
- Strengths and Limitations
- Constraints of a Solution
- Areas of Impact
- Implementation of An Action Plan
Register for A Course:
Select a date below
WSQ Problem Identification and Solutioning Techniques
Company-Sponsored
| Funding Type | Full Fee | GST | Funding Amount | Nett Fee Payable (Incl. GST) |
|---|---|---|---|---|
| Funding TypeSME | Full Fee$420 | GST$33.60 | Funding Amount($294) | Nett Fee Payable$159.60 |
| Funding TypeNon-SME | Full Fee$420 | GST$33.60 | Funding Amount($210) | Nett Fee Payable$243.60 |
| Funding TypeNon-SME (MCES) | Full Fee$420 | GST$33.60 | Funding Amount($294) | Nett Fee Payable$159.60 |
- SME:
- (i) Company registered or incorporated in Singapore
- (ii) Employment size of not more than 200 or with annual sales turnover of not more than $100million
- Non-SME (MCES): Employee is Singaporean aged 40 years and above
Course Fee Funding SME: 70% of course fee Non-SME: 50% of course fee Non-SME(MCES): 70% of course fee Eligible for Absentee Payroll Funding $4.50 per training hour capped at $100,000 per enterprise per calendar year
Self-Sponsored
| Funding Type | Full Fee | GST | Funding Amount | Nett Fee Payable (Incl. GST) |
|---|---|---|---|---|
| Funding TypeMCES | Full Fee$420 | GST$33.60 | Funding Amount($294) | Nett Fee Payable (Incl. GST)$159.60 |
| Funding TypeNormal | Full Fee$420 | GST$33.60 | Funding Amount($210) | Nett Fee Payable (Incl. GST)$243.60 |
- MCES: Singaporean aged 40 years and above
- Normal: Singaporean / PR aged 21 years and above
Course Fee Funding MCES: 70% of course fee Normal: 50% of course fee Eligible for SkillsFuture Credit