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WSQ Service Innovation

Download PDF Outline

Download PDF Outline

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(formally known as Engage in Service Innovation Initiatives)

 

Course Overview

This module covers knowledge and application skills in understanding the importance of service innovation and the methods and opportunities that are available for a service staff to generate ideas that contribute to service innovation.

 

Course Objectives

On completion of this module, learners will be able to:
 Recognise the importance of service innovation in the organisation
 Generate potential service innovation ideas to transform the customer experience
 Evaluate potential service innovation ideas according to organisational evaluation criteria
 Present mock up of service innovation ideas to stakeholders

 

Course Outline

 Importance of Service Innovation
 Methods to Generate Potential Service Innovation Ideas
 Evaluating Potential Service Innovation Ideas
 Organisational Evaluation Criteria on Ideas Generated
 Creating and Presenting Mock-ups
 Who are the Stakeholders and Types of Stakeholders’ Decisions
 Follow-up Actions on Ideas Generated

 

Target Audience

The job role(s)/ occupations that this module would be relevant to may include:
 Customer-facing staff
 Customer Service Representatives
 Call Centre Officers
 Store Advisors
 Service Crew

WSQ Service Innovation

Company-Sponsored 

Funding Type Full Fee GST Funding Amount Nett Fee Payable (Incl. GST)
Funding TypeSME Full Fee$450 GST$36 Funding Amount($315) Nett Fee Payable$171
Funding TypeNon-SME Full Fee$450 GST$36 Funding Amount($225) Nett Fee Payable$261
Funding TypeNon-SME (MCES) Full Fee$450 GST$36 Funding Amount($315) Nett Fee Payable$171
  • SME: 
    • (i) Company registered or incorporated in Singapore
    • (ii) Employment size of not more than 200 or with annual sales turnover of not more than $100million
  • Non-SME (MCES): Employee is Singaporean aged 40 years and above 
Course Fee Funding 
SME: 70% of course fee 
Non-SME: 50% of course fee 
Non-SME(MCES): 70% of course fee 

Eligible for Absentee Payroll Funding  
$4.50 per training hour capped at $100,000 per enterprise per calendar year

Self-Sponsored 

Funding Type Full Fee GST Funding Amount Nett Fee Payable (Incl. GST)
Funding TypeMCES Full Fee$450 GST$31.50 Funding Amount($315) Nett Fee Payable (Incl. GST)$171
Funding TypeNormal Full Fee$450 GST$31.50 Funding Amount($225) Nett Fee Payable (Incl. GST)$261
  • MCES: Singaporean aged 40 years and above
  • Normal: Singaporean / PR aged 21 years and above
Course Fee Funding 
MCES: 70% of course fee 
Normal: 50% of course fee 

Eligible for SkillsFuture Credit 
Course Duration
16
Course Reference Number
TGS-2019504190
Funding Validity Period
01 Jan 2020 to 07 Aug 2023
Mode of Training
Classroom