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WSQ Solve Problems and Make Decisions at Operations Level

Download PDF Outline

Download PDF Outline


Learning Outcome

At the end of the programme, participants will be able to:

Acquire the techniques in problem solving and decision making, including proactively identifying root causes to a problem, generating and evaluating alternative solutions, making appropriate decisions, and taking responsibility for the decisions within own circle of influence.



Hands-on exercises, group discussions & presentation, case studies, facilitation & sharing.


Who Should Attend

A person with no supervisory responsibilities for others and who work under direction to perform a specific set of work activities. S/He exhibits personal mastery to stay resilient and adaptive in trying times while keeping relevant and aligned with organisational goals.


Course Outline

  • Recognise symptom(s) that could lead to potential problem(s) at the workplace
  • Identify deviations from organisational norm and SOPs based on symptom(s) identified
  • Identify the possible root cause(s) of the problem(s) using appropriate tools and techniques
  • Identify impact of the problem(s) on one’s job responsibilities and other parties involved
  • Generate and select ideas to solve the problem using creative and logical thinking
  • Evaluate selected ideas using pertinent criteria and choose the most desirable one(s) as solution(s) to the problem(s)
  • Develop an action plan for implementation of the chosen solution(s)
  • Communicate chosen solution(s) and action plan to relevant parties using suitable mode(s) of communication
  • Evaluate the effectiveness of the implemented solution(s) and action plan and initiate corrective actions where necessary
  • Identify preventive measure(s) to avoid recurrence of similar problem(s) in the future
Full Fee GST Nett Fee after Funding (Incl. GST)

MCES: Singaporean age 40 and above

Normal: Singaporean/PR age 21 and above


SME: Singapore registered companies with

(i) at least 30% local sharing AND

(ii) group annual sales less than or equal to $100 million OR group employment size less than or equal to 200 people

Course Duration
Course Reference Number
Funding Validity Period
From 20 Apr 2020 To 17 Jun 2021
Mode of Training
Synchronous e-Learning