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WSQ Solve Problems and Make Decisions at Operations Level

Download PDF Outline

Download PDF Outline

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Learning Outcome

At the end of the programme, participants will be able to:

Acquire the techniques in problem solving and decision making, including proactively identifying root causes to a problem, generating and evaluating alternative solutions, making appropriate decisions, and taking responsibility for the decisions within own circle of influence.

 

Methodology

Hands-on exercises, group discussions & presentation, case studies, facilitation & sharing.

 

Who Should Attend

A person with no supervisory responsibilities for others and who work under direction to perform a specific set of work activities. S/He exhibits personal mastery to stay resilient and adaptive in trying times while keeping relevant and aligned with organisational goals.

 

Course Outline

  • Recognise symptom(s) that could lead to potential problem(s) at the workplace
  • Identify deviations from organisational norm and SOPs based on symptom(s) identified
  • Identify the possible root cause(s) of the problem(s) using appropriate tools and techniques
  • Identify impact of the problem(s) on one’s job responsibilities and other parties involved
  • Generate and select ideas to solve the problem using creative and logical thinking
  • Evaluate selected ideas using pertinent criteria and choose the most desirable one(s) as solution(s) to the problem(s)
  • Develop an action plan for implementation of the chosen solution(s)
  • Communicate chosen solution(s) and action plan to relevant parties using suitable mode(s) of communication
  • Evaluate the effectiveness of the implemented solution(s) and action plan and initiate corrective actions where necessary
  • Identify preventive measure(s) to avoid recurrence of similar problem(s) in the future
Full Fee GST Nett Fee after Funding (Incl. GST)
SME/MCES Non-SME/Normal
$420
$29.40
$71.40
$177.40

MCES: Singaporean age 40 and above

Normal: Singaporean/PR age 21 and above

 

SME: Singapore registered companies with

(i) at least 30% local sharing AND

(ii) group annual sales less than or equal to $100 million OR group employment size less than or equal to 200 people

Course Duration
16
Course Reference Number
TGS-2011500994
Funding Validity Period
From 20 Apr 2020 To 17 Jun 2021
Mode of Training
Synchronous e-Learning