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WSQ Solve Problems and Make Decisions at Supervisory Level

Course Duration
16
Course Reference Number
CRS-Q-0021084-ES
Funding Validity Period
01 Jan 2019 To 17 Jun 2021
Mode of Training
Classroom
 

Learning Outcome

At the end of the programme, participants will be able to:

  • Acquire the skills to work with a team of subordinates in practising problem solving and decision making, which includes:
  • Anticipating and identifying potential problems,
  • Facilitating team’s effort to resolve the problem,
  • Making appropriate decisions and seeing implementation plans through.

Course Outline

  • Identify symptom(s) that could lead to potential problem(s) at the workplace
  • Apply logical deduction to anticipate and detect problem(s) at the workplace based on symptom(s) and relevant information gathered
  • Analyse relevant information surrounding the perceived problem(s) and identify the exact problem using elimination process, objective reasoning or process questioning
  • Analyse the root cause(s) of the problem(s) at the workplace using appropriate problem-solving tools and techniques
  • Facilitate generation of solutions to solve problem(s) by encouraging creativity among team members
  • Select a solution among the shortlisted ones collectively with team members using appropriate evaluative technique(s) and criteria
  • Develop an implementation plan that addresses the root cause(s) of the problem(s) and consider the impact to self and team
  • Evaluate the effectiveness of the implemented solution and implementation plan by analysing feedback gathered from relevant sources
  • Formulate and execute modifications to restore and/or enhance effectiveness of implemented solution and implementation plan
  • Review the effectiveness of modifications made and analyse learning points and best practices that can be used for future reference

Methodology

Hands-on exercises, group discussions & presentation, case studies, facilitation & sharing.

Who Should Attend

This programme is targeted at front-line workers, staff in supervising roles or individuals in professional/talent positions with supervisory responsibilities and the self-employed who have to:

  • Work with others on a daily basis
  • Join a task force at short notice to handle specific tasks within the enterprise
  • Take responsibility for specific workplace resources usually related to an organisational sub-set of functions
  • Exhibits personal mastery to stay resilient and adaptive in trying times while keeping relevant and aligned with organisational goals.
Full Fee GST Nett Fee after Funding (Incl. GST)
SME/MCES Non-SME/Normal WTS
$420
$29.40
$71.40
$177.40
$50.40

MCES: Singaporean age 40 and above

Normal: Singaporean/PR age 21 and above

WTS: Singaporean age 35 and above and earning $2,000 or below per month

 

SME: Singapore registered companies with

(i) at least 30% local sharing AND

(ii) group annual sales less than or equal to $100 million OR group employment size less than or equal to 200 people