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WSQ Solve Problems and Make Decisions at Supervisory Level

Download PDF Outline

Download PDF Outline


Learning Outcome

At the end of the programme, participants will be able to:

  • Acquire the skills to work with a team of subordinates in practising problem solving and decision making, which includes:
  • Anticipating and identifying potential problems,
  • Facilitating team’s effort to resolve the problem,
  • Making appropriate decisions and seeing implementation plans through.

Course Outline

  • Identify symptom(s) that could lead to potential problem(s) at the workplace
  • Apply logical deduction to anticipate and detect problem(s) at the workplace based on symptom(s) and relevant information gathered
  • Analyse relevant information surrounding the perceived problem(s) and identify the exact problem using elimination process, objective reasoning or process questioning
  • Analyse the root cause(s) of the problem(s) at the workplace using appropriate problem-solving tools and techniques
  • Facilitate generation of solutions to solve problem(s) by encouraging creativity among team members
  • Select a solution among the shortlisted ones collectively with team members using appropriate evaluative technique(s) and criteria
  • Develop an implementation plan that addresses the root cause(s) of the problem(s) and consider the impact to self and team
  • Evaluate the effectiveness of the implemented solution and implementation plan by analysing feedback gathered from relevant sources
  • Formulate and execute modifications to restore and/or enhance effectiveness of implemented solution and implementation plan
  • Review the effectiveness of modifications made and analyse learning points and best practices that can be used for future reference


Hands-on exercises, group discussions & presentation, case studies, facilitation & sharing.

Who Should Attend

This programme is targeted at front-line workers, staff in supervising roles or individuals in professional/talent positions with supervisory responsibilities and the self-employed who have to:

  • Work with others on a daily basis
  • Join a task force at short notice to handle specific tasks within the enterprise
  • Take responsibility for specific workplace resources usually related to an organisational sub-set of functions
  • Exhibits personal mastery to stay resilient and adaptive in trying times while keeping relevant and aligned with organisational goals.
Full Fee GST Nett Fee after Funding (Incl. GST)

MCES: Singaporean age 40 and above

Normal: Singaporean/PR age 21 and above


SME: Singapore registered companies with

(i) at least 30% local sharing AND

(ii) group annual sales less than or equal to $100 million OR group employment size less than or equal to 200 people

Course Duration
Course Reference Number
Funding Validity Period
From 20 Apr 2020 To 17 Jun 2021
Mode of Training
Synchronous e-Learning